306 N. Main in Chatham IL  ◊  Map  ◊  (217)-483-6000

The Village Veterinarian Hospital Policies

• Scheduled and drop-off appointments
  • In an effort to be mindful of your time, all visits require a scheduled appointment. Emergencies are, of course, exceptions.
  • We do allow drop-off appointments for added convenience, which simply means you can make an appointment for your pet even if you aren’t able to be there at that time; you are allowed to drop off your dog or cat earlier in the day and pick up after he or she has been seen by the veterinarian.
• Patient arrivals
  • For everyone’s safety, including you and your pet, please arrive with dogs on leashes and cats in carrying kennels.
  • We kindly ask that you arrive 10 minutes before your scheduled appointment time in the event that you need to fill out paperwork or have any questions regarding our forms.
• Cell phone use
  • Please refrain from cell phone use during your personal time with our veterinarians.
• Appointment cancellation
  • Please give us a 24-hour notification if you need to cancel your pet’s appointment
• Safety
  • For the safety of all animals in our care, we require that all vaccinations be up to date.
  • Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
•  Payment Policy
  • We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Care Credit, cash and personal checks.